Account Maintenance
You can easily maintain your E-ZPass account automatically, online or over the phone
Replenishing your account balance
When your E-ZPass account reaches a balance less than or equal to the account's replenishment threshold–minimum $10.00 per transponder.
If you choose to set your account to automatically replenish, your pre-determined replenishment amount will be transferred into your account within 24 hours of reaching the replenishment threshold. If you experience problems, you should contact the E-ZPass Customer Service Centers.
If you choose to replenish manually, that's easy, too. You can add funds to your account by phone or online with a credit card, or mail your payment to one of our E-ZPass Customer Service Centers.
It can take up to 24 hours for new accounts, payments, and new transponders to be activated and reflected at Virginia toll plazas, and up to 48 hours out of state.
If you are traveling out of state and replenish your account by cash, it’s a good idea to check your balance before you go.
Managing your account information
Free quarterly account statements are available online to help you keep track of your E-ZPass expenses. Detailed monthly statements are also available starting at $2.00 per month for each set of up to 3 tags. Additionally, free transaction reporting is available online.
If you move, get a new vehicle, or change your credit card or bank account, you can update that information securely online, by phone at (877) 762-7824, or at your nearest E-ZPass Customer Service Centers.
Should you wish to get an additional transponder, transfer a transponder, get a privacy statement or close an account, you can download all the necessary forms and information, or log into your account to request these actions to be processed.
Introducing convenient email and text notifications
Email notifications are a convenient way to be alerted when you reach a low balance threshold and/or run out of funds. Now, E-ZPass also offers convenient text notifications.
You can sign-up to receive email and text alerts when your account reaches a low level or insufficient status.
(Please note: A valid email address is required to receive email notifications. A valid cell phone number is required to receive text notifications, and your carrier's standard text message rates will apply.)
Email is the fastest way for us to contact you regarding other issues with your account so please make sure we have a current email address for you.
Exchanging for a new transponder
If your transponder stops working or you would like to exchange your transponder for a different type, you can log into your account online and request an exchange on the transponders page, mail it to the E-ZPass Customer Service Centers, P.O. Box 1234, Clifton Forge, VA 24422-1234, or drop it by the E-ZPass Customer Service Centers nearest you.