Contact
Contact Us
E-ZPass Virginia customer representatives are available Monday through Friday, except for state holidays. Help is also available through our automated telephone system. Once you have your account number and PIN (the four-digit number you gave us when you opened your account), you can make a payment, request an application, report your E-ZPass lost or stolen, along with many other account-related activities. If you are using this system for the first time and have not set up your PIN yet, your PIN has been pre-selected as the last four digits of the driver's license number that you registered on your account. If you have any questions, concerns, comments, or just would like more information, please contact one of the Customer Service Centers listed below.
Telephone
Toll-Free Number: 1-877-762-7824
Virginia Relay Center (TTY Callers): 1-800-828-1120
Automated Telephone System is available 24 hours
Customer Service Representatives are available Monday - Friday, 7 a.m. - 7 p.m.
E-mail
customerservice@ezpassva.com
Para los Clientes que hablan Español por favor utilizar la dirección del correo electronico.
servicioalcliente@ezpassva.com
Chat
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Mail
E-ZPass Customer Service Center
P.O. Box 1234
Clifton Forge, VA 24422-1234
Phone: 877-762-7824
Fax: 540-302-4773
Hours: Monday - Friday: 7 a.m. - 7 p.m.
We are still currently accepting and processing payments by mail.
Chesapeake Bay Bridge-Tunnel E-ZPass Customer Service Center
32386 Lankford Highway
Cape Charles, VA 23310-0111
Hours: Monday - Friday: 8 a.m. - 4:30 p.m.
Norfolk E-ZPass Customer Service Center
1701 Church Street
Norfolk, VA 23504
Hours: Monday - Friday: 9 a.m. – 7 p.m.
Hours: Saturday: 8 a.m - 1 p.m.
Portsmouth E-ZPass Customer Service Center
4010 Victory Blvd
Portsmouth, VA 23701
Hours: Monday - Friday: 9 a.m. – 7 p.m.
Hours: Saturday: 8 a.m - 1 p.m.
Gloucester DMV Customer Service Center
2348 York Crossing Drive
Hayes, VA 23072
Hours: Monday-Friday 9 a.m. - 5 p.m.
Hours: Saturday: 8 a.m - 12 p.m.
Newport News DMV Customer Service Center
12730 Patrick Henry Drive
Newport News, VA 23602
Hours: Monday-Friday 8 a.m. - 5 p.m.
Hours: Saturday: 8 a.m - 12 p.m.
Fairfax/Westfields DMV Customer Service Center
14950 Northridge Drive
Chantilly, VA 20151
Hours: Monday-Friday 8 a.m. - 5 p.m.
Hours: Saturday: 8 a.m - 12 p.m.
Woodbridge DMV Customer Service Center
2731 Caton Hill Road
Woodbridge, VA 22192
Hours: Monday-Friday 8 a.m. - 5 p.m.
Hours: Saturday: 8 a.m - 12 p.m.
Chesterfield DMV Customer Service Center
610 Johnston Willis Drive
Richmond, VA 23236
Hours: Monday-Friday 8 a.m. - 5 p.m.
Hours: Saturday: 8 a.m - 12 p.m.
Richmond DMV Customer Service Center
2300 West Broad Street
Richmond, VA 23269
Hours: Monday-Friday 8 a.m. - 5 p.m.
Hours: Saturday: 8 a.m - 12 p.m.
ERT Customer Service Center
309 County Street
Portsmouth, VA 23704
Hours: Monday-Friday 8 a.m. - 5 p.m.