Contact

Contact Us

E-ZPass Virginia customer representatives are available Monday through Friday, except for state holidays. Help is also available through our automated telephone system. Once you have your account number and PIN (the four-digit number you gave us when you opened your account), you can make a payment, request an application, report your E-ZPass lost or stolen, along with many other account-related activities. If you are using this system for the first time and have not set up your PIN yet, your PIN has been pre-selected as the last four digits of the driver's license number that you registered on your account. If you have any questions, concerns, comments, or just would like more information, please contact one of the Customer Service Centers listed below.

Telephone

Toll-Free Number: 1-877-762-7824
Virginia Relay Center (TTY Callers): 1-800-828-1120
Automated Telephone System is available 24 hours
Customer Service Representatives are available Monday - Friday, 7 a.m. - 7 p.m.

E-mail

customerservice@ezpassva.com

Para los Clientes que hablan Español por favor utilizar la dirección del correo electronico.

servicioalcliente@ezpassva.com

Mail

E-ZPass Customer Service Center

P.O. Box 1234
Clifton Forge, VA 24422-1234

Phone: 877-762-7824
Fax: 540-302-4773

Hours: Monday - Friday: 7 a.m. - 7 p.m.

We are still currently accepting and processing payments by mail.

Chesapeake Bay Bridge-Tunnel E-ZPass Customer Service Center

32386 Lankford Highway
Cape Charles, VA 23310-0111

Hours: Monday - Friday: 8 a.m. - 4:30 p.m.

Norfolk E-ZPass Customer Service Center

1701 Church Street
Norfolk, VA 23504

Hours: Monday - Friday: 9 a.m. – 7 p.m.

Hours: Saturday: 8 a.m - 1 p.m.

Portsmouth E-ZPass Customer Service Center

4010 Victory Blvd
Portsmouth, VA 23701

Hours: Monday - Friday: 9 a.m. – 7 p.m.

Hours: Saturday: 8 a.m - 1 p.m.

Gloucester DMV Customer Service Center

2348 York Crossing Drive
Hayes, VA 23072

Hours: Monday-Friday 9 a.m. - 5 p.m.

Hours: Saturday: 8 a.m - 12 p.m.