Contact E-ZPass
Contact us by Phone, Email or Mail | Customer Service Chat | Customer Service Centers
Contact us by Phone, Email, or Mail
E-ZPass Virginia customer representatives are available Monday through Friday, except for state holidays. Help is also available through our automated telephone system. Once you have your account number and PIN (the four-digit number you gave us when you opened your account), you can make a payment, request an application, report your E-ZPass lost or stolen, along with many other account-related activities. If you are using this system for the first time and have not set up your PIN yet, your PIN has been pre-selected as the last four digits of the driver's license number that you registered on your account.
Telephone
Toll-Free Number: 1-877-762-7824
Virginia Relay Center (TTY Callers): 1-800-828-1120
Automated Telephone System is available 24 hours
Customer Service Representatives are available Monday - Friday: 7 a.m. - 7 p.m.
customerservice@ezpassva.com
Para los Clientes que hablan Español por favor utilizar la dirección del correo electronico.
servicioalcliente@ezpassva.com
Mail
E-ZPass Customer Service Center
P.O. Box 1234 Clifton Forge, VA 24422-1234
Customer Service Centers
32386 Lankford Highway
Cape Charles, VA 23310-0111
Hours: Monday - Friday: 8 a.m. - 4:30 p.m.
1701 Church Street
Norfolk, VA 23504
Hours: Monday - Friday: 9 a.m. – 7 p.m. | Saturday: 8 a.m. – 1 p.m
4010 Victory Blvd
Portsmouth, VA 23701
Hours: Monday - Friday: 9 a.m. - 7 p.m. | Saturday 8 a.m. – 1 p.m
2348 York Crossing Drive
Hayes, VA 23072
Hours: Monday - Friday: 9 a.m. - 5 p.m. | Saturday 8 a.m. – 12 p.m
12730 Patrick Henry Drive
Newport News, VA 23602
Hours: Monday - Friday: 8 a.m. - 5 p.m. | Saturday 8 a.m. – 12 p.m
14950 Northridge Drive
Chantilly, VA 20151
Hours: Monday - Friday: 8 a.m. - 5 p.m. | Saturday 8 a.m. – 12 p.m
2731 Caton Hill Road
Woodbridge, VA 22192
Hours: Monday - Friday: 8 a.m. - 5 p.m. | Saturday 8 a.m. – 12 p.m
610 Johnston Willis Drive
Richmond, VA 23236
Hours: Monday - Friday: 8 a.m. - 5 p.m. | Saturday 8 a.m. – 12 p.m
2300 West Broad Street
Richmond, VA 23269
Hours: Monday - Friday: 8 a.m. - 5 p.m. | Saturday 8 a.m. – 12 p.m
309 County Street
Portsmouth, VA 23704
Hours: Monday - Friday: 8 a.m. - 5 p.m.