Active Smishing Scam

We are currently experiencing HIGH call volume due to fraudulent TXT/SMS message inquiries. If you receive a TXT/SMS message that is not from (844) 548-0707 or (844) 718-2368, it is not from E-ZPass Virginia nor the Virginia Toll Payment Processing Center and should not be responded to.  Prior to contacting customer service, we suggest logging into your account to verify your account balance and transaction activity.

Recipients of the TXT/SMS messages include non-E-ZPass patrons.  The message(s) you have received are not the result of an E-ZPass Virginia data breach and your E-ZPass account information is safe.

You can report smishing messages to your cell carrier by following this FCC guidance.  This service is provided by most cell carriers.

1. Hold down the spam TXT/SMS message with your finger
2. Select the “Forward” option
3. Enter 7726 as the recipient and press “Send”

Additionally, to report the message to the FBI, visit the FBI’s Internet Crime Complaint Center (ic3.gov) and select ‘File a Complaint’ to do so.  When completing the complaint, include the phone number where the smishing text originated, and the website link listed within the text.

How to Recognize and Report Spam Text Messages | Consumer Advice